Our website address is https://aira11decorinc.com. This website is operated by AIRA11 Decor INC, a home décor business offering decorative and lifestyle products through its online store.
For privacy-related questions or requests concerning your personal information, please contact us through the Contact Us page on our website.
2. Information We Collect
When you browse our website, create an account, place an order or contact us, we may collect the following information where necessary:
Contact information: Name, email address, telephone number and billing or shipping address.
Order information: Products purchased, order number, transaction status, delivery details and return or refund requests.
Account information: Username, account details and authentication information.
Payment information: Payment status, transaction reference and other information provided through our payment service providers. Payment card and banking details are handled by the relevant provider according to its processes.
Technical information: IP address, browser type, device information, cookies and website usage information, where collected.
Communication information: Information you provide when contacting customer support or submitting a review or comment.
We collect only information that is reasonably necessary for the relevant purpose.
3. How We Use Your Information
We may use your information to:
Process and manage orders and payments.
Arrange shipping, delivery, returns and refunds.
Create and manage customer accounts.
Respond to enquiries and provide customer support.
Send order confirmations, payment updates and delivery notifications.
Detect fraud, prevent misuse and protect website security.
Maintain business, accounting, tax and legal records.
Improve website performance and customer experience.
Send promotional communications where permitted by applicable law and, where required, with your consent.
4. Payments
Online payments may be processed through third-party payment service providers, including Razorpay if enabled on our website.
Your payment may be subject to the provider’s own terms and privacy policy. We do not intend to store complete payment card details or banking credentials on our website.
Cash-on-delivery orders may require us to share relevant delivery information with our shipping partners.
5. Shipping and Delivery
To fulfil an order, we may share necessary information, such as your name, telephone number, delivery address and order details, with courier companies, logistics providers and fulfilment partners.
These parties use the information as needed to provide their services and according to their applicable obligations.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support shopping-cart functionality, checkout, customer login, security and website preferences.
Third-party services, analytics tools or embedded content may also use cookies or similar technologies, depending on the services enabled on the website.
You can manage cookies through your browser settings. Disabling certain cookies may affect shopping-cart, login or checkout functionality.
7. Comments, Reviews and Media
If visitors leave comments or reviews, we may collect the information submitted in the relevant form, together with technical information used for moderation and spam prevention.
If you upload images to the website, avoid including embedded location information such as EXIF GPS data.
If our website uses third-party services such as Gravatar, their own privacy policies may apply to the information shared with them.
8. Embedded Content and Third-Party Services
Pages on our website may contain embedded content, such as videos, images, maps or social media features. Such content may behave as though you visited the third-party website directly.
Third-party providers may collect information about your interaction with their content according to their own privacy policies.
Our website may also rely on third-party services for payments, hosting, security, analytics, email communications and delivery.
9. Who We Share Information With
We may share relevant information with:
Payment service providers for processing transactions.
Courier and logistics companies for delivery and returns.
Website hosting, maintenance and security providers.
Email, customer-support and communication service providers.
Accounting, tax, legal or professional advisers where necessary.
Government authorities or other parties where required by applicable law or to protect our legitimate rights.
We do not sell customers’ personal information as a business practice.
10. How Long We Retain Information
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, dispute resolution, fraud prevention and compliance with legal, accounting and tax obligations.
Order and transaction records may need to be retained for the periods required by applicable law.
Comments, customer accounts and other information may be retained while needed for their relevant purposes, subject to applicable legal requirements and valid deletion requests.
11. Your Privacy Rights
Depending on applicable law, you may have the right to request access to, correction of or deletion of your personal information, or to withdraw consent where processing is based on consent.
Some information may need to be retained where required by law or necessary for legitimate business, security or dispute-resolution purposes.
To make a privacy request, contact us through the Contact Us page on https://aira11decorinc.com. We may need to verify your identity before processing a request.
12. Data Security
We use reasonable measures intended to protect personal information against unauthorised access, disclosure, alteration or loss. However, no website or electronic transmission can be guaranteed to be completely secure.
Please use a strong password for your account and avoid sharing account credentials.
13. Children’s Privacy
Our online store is intended for general consumers and is not specifically directed at children. We do not knowingly seek to collect personal information from children in violation of applicable law.
14. Changes to This Privacy Policy
We may update this policy when our website, business operations, service providers or legal requirements change. The revised policy will be published on this page with an updated revision date.
15. Contact Us
For questions or requests relating to this Privacy Policy, please use the Contact Us page on https://aira11decorinc.com.
Please ensure that your website displays an accurate business contact email and other contact information before publishing this policy.